Payments – the service enables the Guest to make payments for reserving a hotel room online through cooperation with tPay service. In case of making a reservation in a different way than through the Reservation System, payment can also be made in cash, by bank transfer or by credit and debit card.
The Service Provider accepts the following payment cards:Within the framework of the hotel’s operations, hotel services are provided in accordance with the assigned category and hotel standard. In case of any reservations concerning the quality of services provided, the Guest is requested to report them at the hotel reception during their stay, which will enable the Service Provider to react immediately.
As part of the operation of the hotel, the Service Provider specifically provides:In order to make a reservation it is necessary to accept the Terms and Conditions, provide personal information necessary to provide the services (such as name and surname, address, date of stay, method of payment) and pay partially or in full for the stay – depending on the rules of a given offer or individual arrangements. If the rules of a given offer do not require payment of any part of the costs of stay before the beginning of the stay, the Service Provider does not guarantee the Guest a hotel reservation. The Guest is entitled to provide only complete and correct data. The Guest acknowledges and accepts that it is prohibited to provide unlawful content to the Service and the Service Provider.
If a reservation is made through the Reservation System, in addition to the conditions specified in section 2 it is necessary to confirm the reservation by pressing the “I book and pay” button and to make payment through the eCard system or during the stay at the hotel, if such a method is available.
At the time of booking, the Service Provider informs about:After making a reservation via the Reservation System or by e-mail, the Service Provider shall send the Guest a confirmation of the reservation, together with the information referred to in paragraph 4 above to the e-mail address provided by the Guest. If the booking is made by phone or in person, the information referred to in 4 above shall be provided to the Guest during the booking process or in another way agreed with the Guest.
Cancellation of hotel reservation